This year at our annual State of the Province Address on Dec. 6, The Chamber is partnering with United Way Winnipeg to collect new or gently used children’s books,
All the books collected will go to 24 local family resource centres that service 35,000 children and families across Winnipeg. Learn more about the important work our local family resource centres are doing here.
Your donation of a new or gently use book will ensure preschool children throughout Winnipeg have the opportunity to grow a love for reading and develop critical language skills.
To help bring back nostalgic memories of reading as a child, The Chamber team compiled a list their favourite children’s books:
The Winnipeg Chamber is a proud supporter of United Way of Winnipeg and always urges our business community to help. After all, it's what Winnipeggers do best.
Bring new or gently used children’s books to this year’s State of the Province Address on Dec. 6
Written by CPHR Manitoba
It all begins with a having a new thought about your per-usual environment – the lay of the land, the interconnected spaces and the marked exits for people to come and go. But first, let’s re-visit an old thought - think of the first time you were introduced to your workplace. Did you make a mental note of how easy it was to get there and find parking? Once you arrived, did you memorize the floor plan to the bathroom, kitchen and where your employer hangs her/his hat? And once you sat at your desk for the first time, did you internally celebrate how spacious your space was and how you had a spot for every book, paper and file and even a framed photo or two?
Once you’ve mentally and physically settled into your job, your workplace and everything connected to it becomes status-quo; in fact, chances are this is the first time you’ve ventured into these old memories for quite some time!
But the reality is that there are people that need to be cognizant of getting ready, going to and being a part of a work environment every day because of the barriers they face. Barriers are everywhere and everyone experiences and deals with them differently – and unfortunately, there are over 200,000 Manitobans who are living with some form of a disability that face barriers every single day.
The fact is that we need to reduce the barriers and create accessibility for all Manitobans. The first step: think about your work environment in a new way. Get ready and go to work with fresh eyes and an open mind, without any pre-determined thoughts about how your day is going to go.
Opening your eyes and mind to thoughts outside the normalities of your life can be all it takes to create room for new perceptions about other realities. The reality that some other individuals need grab bars and grips to transfer out of bed to their wheelchair; others need a mobility device - such as canes, walkers or wheelchairs - or a service animal in tow to travel around through their day: and that’s just two examples around physical disability.
Barriers in the workplace need to be recognized and disarmed – but you won’t be able to find them if you can’t see or don’t consider them. Revisit your workplace like it’s your first day again – look over the floor plan to the bathroom, kitchen and where you and your colleagues and employers hang their hats – and write down any question or uncertainty you might have or any barrier you might see. Ask your colleagues to conduct an audit and consider consulting with customers and community members to get a broader range of perspectives and, in turn, save time and expenses.
Individuals with lived experience with disabilities can and will help you recognize barriers that prevent access to goods and services and provide advice on how to remove them. And the more information you have, the more prepared you’ll be to review and revise your workplace policies for workplace accommodation under the Customer Service Standard Act.
As of November 1, 2018, businesses and organizations must meet the communication needs for all customers, clients or members; allow assistive devices, such as wheelchairs, walkers and oxygen tanks; welcome support people, who are able to assist; welcome people with service animals; ensure accessibility is maintained and intended (ramps, wide aisles, removal of clutter); let customers know when accessible features and services are not available; invite customers to provide feedback; and train staff on accessible customer service under the Human Rights Code.
Jennifer Sande, Accessibility Program Manager with the Manitoba League of Persons With Disabilities (MLPD), explains that there are many resources available to prepare your workplace to accommodate Manitobans – it’s just a matter of getting started.
“Broadening your perspective about and learning from others is the first step, then you can begin to think about types of barriers. You’ll see that some barriers serve no purpose and are easy to remove; others you may learn about when you see or hear someone overcome it. It’s all about establishing a new dialogue about adapting – and we’re here to help.”
The MLPD offers ready-to-implement and custom solutions in policy writing, training and educating staff and workplace audits to ensure that your business or organization is meeting all the requirements under the Customer Service Standard.
MLPD and CPHR Manitoba have also partnered to present the Accessibility for Manitobans Act – First of Five Standards: The Customer Service Standard workshop to assist you in the review and development of your workplace policies that will welcome and serve everyone.
The workshop will cover an overview of the AMA legislation with a focus on the Customer Service Standard, review and compare the AMA with the Manitoba Human Rights Code, identify your organizational responsibilities and learn the key principles to offering accessible customer service in your workplace.
The Accessibility for Manitobans Act – First of Five Standards: The Customer Service Standard workshop takes place on Tuesday, November 13, from 8:30 a.m. – noon at the Viscount Gort Hotel in Winnipeg. Registration fees are $150/CPHR Manitoba members and $200/non-members. Click here to register. Registration deadline is November 8.
Miss the registration deadline? Contact us at email@example.com to learn more about the Accessibility for Manitobans Act – First of Five Standards: The Customer Service Standard workshop and other resources available to you and your workplace.
For more information about the Manitoba League of Persons with Disabilities, contact Jennifer Sande at firstname.lastname@example.org.
Written by Taz Lakhani, Care Planner & Care Office Owner, Right At Home Canada
I became a part of Leadership Winnipeg because of extreme recommendation of like-minded leaders in the community. From the very first session, it pushed me to dig deep into my inner strengths and channel them towards amazing resources in the Winnipeg community.
First, the quality of the speakers and mentors is phenomenal. I would like to acknowledge the amazing work of Doneta Brotchie and Ellen Kornelson, the creative leads the program, to bring such a diverse group of community leaders from so many different sectors.
We were able to interact and get mentorship from personalized discussions from the very best in the city. My personal favorites were Barb Gamey, CEO & Founder of Payworks, and Réal Cloutier President and CEO of Winnipeg Regional Health Authority.
Barb Gamey, because she started her organization in our very own city. It just validated my connection and vision for the city. It reaffirmed the tremendous potential our city holds for entrepreneurs. Réal Cloutier, on the other hand, shared the changes our health system is going through and how this restructuring changes the lives of families my organization Right At Home – Winnipeg serves.
Secondly, the projects that were assigned to us were very creative. Each project reinforced the purpose and impact of community initiatives. It not only focused towards the corporate side of leadership but also the importance of being engaged with Not for profit and voluntary organizations. The well picked groups are bringing out the best of each of our potentials.
Finally, congratulations to The Winnipeg Chamber of Commerce and Volunteer Manitoba for successfully running this amazing program for over a decade. The program certainly provides experiences that inspire and help individuals to develop an understanding of themselves, their community and their role within it.
I would like to conclude by saying thank you to the amazing organizations and people of Winnipeg that make it one of the best cities in the world.
Care Planner & Care Office Owner
Right At Home Canada, Greater Winnipeg Area Care Office
Written by Colin Fast, Director of Advocacy at The Winnipeg Chamber of Commerce
Premier Brian Pallister will take to the stage on December 6th to deliver his third State of the Province address. Now sitting midway through his government’s term, what will the Premier have to share with the Chamber audience? Here are three big issues to look for:
1. Economic Development Strategy
At last year’s State of the Province, Premier Pallister announced that former Winnipeg Chamber CEO Dave Angus and Payworks CEO Barb Gamey would be heading up an effort to develop a new economic development strategy for Manitoba. Several months of province-wide consultations were held to gather input into the strategy, which is expected to be released soon. For several years the Chamber has championed the need for a comprehensive economic development plan, so we’re excited to see how the government wants to work with the private sector to grow our province.
2. Carbon Tax
Maybe you’ve heard of this one lately? With the recent cancellation of the provincial carbon tax and the announcement the federal government will assess its own tax in Manitoba, there has been a great deal of confusion and concern over how we will reduce emissions in our province and who will be paying for it. We will be looking to the Premier to clarify his government’s plans going forward, including next steps for the Made-in-Manitoba Climate and Green Plan.
3. Education Reform
The province has promised it will begin a comprehensive review of the education system in 2019 that could include everything from curriculum to standardized testing, taxation, provincial funding and potential amalgamation of school divisions. As this is the next big policy issue for this government, we’ll look for the Premier to give some signals about what he hopes to accomplish from this review and how changes to the education system might help young Manitobans prepare for the jobs of the future.
Get your seats for this year's State of the Province Address on Dec. 6.
Written by Nicole Vince, Regional Sales Support Manager at Great-West Life
Leadership Winnipeg recently had the opportunity to gather for the day at Government House, the residence of Her Honour the Honourable Lieutenant Governor Janice Filmon C.M., O.M., for a dynamic day of learning.
The day began with a presentation from Real Cloutier, who has just been named President and CEO of the Winnipeg Regional Health Authority. While being a visionary leader in health care, Mr. Cloutier also makes significant contributions to the community from a volunteer perspective. From his experience at WRHA, where he is leading a major transformation in health care delivery, he recommends bringing stakeholders together, building a culture to effectively support the transformation so that employees can be truly proud of their work.
The day continued with valuable sessions from other Winnipeg leaders:
Written by Colin Fast, Director of Policy at The Winnipeg Chamber of Commerce
It has been eight months since the launch of ridesharing services in Winnipeg. Since then, there have been a number of Personal Transportation Providers (PTPs) that have set up shop, namely TappCar and five others. The early verdict is Winnipeg ridesharing is running smoothly, but for many, the absence of the industry’s largest operators – Lyft and Uber – remains an issue, in particular for international visitors to our city.
Both Lyft and Uber are now among the top-six most frequently expensed business costs in the U.S, so we know that business travelers expect to find these transportation options when they visit our city as well.
Having access to a wide range of rideshare providers, including the two biggest names in the industry, would help create a positive impression of Winnipeg as a city that embraces competition and innovation in the eyes of potential investors, employees and business partners.
According to Chamber President & CEO, Loren Remillard, the issue is not a preference of an operator over others, but of the desire for increased competition in the marketplace. “Competition stands at the very heart of business and is a fundamental principle behind every Chamber policy since Day 1,” he notes. “It breeds greater innovation, improved performance and better outcomes – for employers and employees alike. Ridesharing is no different. The Chamber, and all Winnipeggers, want to see an open and inviting marketplace that supports these goals.”
And while the local rideshare industry is running on all cylinders, Lyft and Uber are already moving ahead in other cities to develop complete mobility networks that combine rideshare, carshare, bikeshare, electric scooters, public transit and autonomous vehicles all on the same platform.
Joseph Okapu, Lyft’s Vice President of Public Policy, will be the featured speaker at the Winnipeg Chamber luncheon on November 19th. He will discuss Lyft and the Winnipeg market, the economic argument for Winnipeg to expand ridesharing services, and the opportunities to accelerate innovation within the mobility space.
Join us for our next Luncheon:
With Joseph Okpaku, VP of Government Relations at Lyft
Written by Kyle Romaniuk, Principal at Vantage Studios
Most people believe in the speed of change. Although they aren’t adopting it into their business, fearing change itself, blaming lack of resources, or wanting to believe they still have time to delay enhancing their own competitiveness, before competitors or technology leap ahead of them.
The speed of change should not be viewed as a challenge, but rather an opportunity.
Considering where the world is headed, here are the top five themes you should be using to
position your business for ongoing success.
People should be at the heart of what you do, how you do it and why you do it. Think about what people want, when and where they are expecting to find it. Consider ways to deliver value, relieve pains, or create gains for people they otherwise never knew were attainable.
Your CEO, executive, and sales reps should all consider being accessible via social media. People today expect you to be accessible in their preferred channel of communication. Companies with executives on social media are 82 per cent more trusted and 77 per cent more likely to have their services purchased. (Source: GO-Gulf).
Treat leads the way you would treat a person. How responsive you are to their inquiries can increase your rate of lead conversion. You are 394 per cent more likely to convert a lead with response times under one minute versus 17 per cent after just 24 hours. (Source: conversionautomation.com).
People are also your key resource for continuous innovation. Leverage the minds of your internal team and key partners to help you stay ahead of competition and adapt to emerging
trends through collaboration.
The manner in which your business treats staff, suppliers, and customers directly affects how your brand is perceived. Respect people, their time and their privacy.
We have never had access to more data. With the rise of the internet of things, everything is more connected to everything else. How you can measure is constantly becoming more and more sophisticated.
A/B testing is something you should make a part of your daily routine. There is no such thing as perfection, so you can always find ways to improve. Small iterative enhancements can be used to optimize continuously and forever.
Think ahead into the future. Imagining future opportunities and threats helps you to develop strategies, create opportunities and eliminate risks. Some companies consult with futurists and trend analysts to assist in this activity, on an annual or quarterly basis.
Many companies don’t set goals and track KPIs. Those that do, often only track lagging metrics that show them where they have been, like looking into a rearview mirror. Leading metrics are indicators of where you are headed. But, you should also consider prescriptive metrics. Instead of asking what happened, ask “how can we make it happen?”
AI and machine learning are a part of our present reality. These newer abilities are in a way similar to how robots changed what is possible for manufacturing. Now we can optimize our workflows, remove boring, repetitive and tedious manual tasks off of our plates. You can automate the ideal communication and nurturing cadence for each segment of your audience. We don’t have to set reminders to follow up next week, in three or six months for tens, hundreds, or thousands of different leads. The latest technology is now starting to predict what customers will do in the future based on their individual behaviour and personalizes their journey on the fly. All of this enables you to reallocate your team to higher value and more
Content is still king. The way you communicate, create awareness, sell, and stay top of mind relies on good content.
Video is on top when it comes to rate of adoption and it is the most engaging. 75 per cent of business executives watch work related videos weekly.
(Source: Forbes Magazine).
AR and VR are also introducing new ways for businesses to get creative and make more memorable experiences. Surprise and delight people with your content, don’t create content to talk about yourself, create content and experiences for your audience.
Content shouldn’t always be closing. There is a time for selling, but content is not usually that time. So don’t try to sneak in a pitch or promotion into every micro-moment. Every customer and prospect journey should have numerous touch points so there will be many other opportunities to sell. Concentrate on delivering value and the sales will come
Digital advertising and its players change constantly, but it remains the most trackable and scalable method of promotion. Programmatic digital advertising can get smarter and enhance its targeting to drive customers to your business. Attribution models and hands on optimization by really smart partners with the right tools and the right mix of digital channels are key ingredients to a successful campaign at scale.
If just getting started, or dealing with lower monthly budgets, you will want to limit the number of channels you focus on, test small, improve through iterative A/B testing, and grow your budget slowly.
A newer digital channel on the rise is native advertising. Native creates the opportunity to add value to your customers’ content feed, not interrupt it. Not everyone uses it well, but you should consider it like sponsored content. Write content for your audience and target them where they are engaging with other content. Like a website has products you might like based on other products you have viewed, you should be authentic and try to provide relevant content people will want to engage and share, don’t just do it for the clicks.
Lead generation is almost becoming a buzzword lately, as it seems to bubble up to the surface of almost every single sales and marketing conversation. Digital advertising needs to be a part of every lead generation strategy. Understanding your cost of customer acquisition is critical and the only way to drive that cost down is usually through optimizing your digital advertising with a sophisticated partner.
Strong landing pages and making sure that your goal conversions are defined and setup properly in your analytics tools will assist in driving up the performance of your digital advertising.
Sync all of your sales and marketing activities for ultimate impact. Everything you do should feed into something else and complement everything. Consider all activities you could coordinate at one time to create the greatest impact. Also, think about what should come before and after every major event or campaign.
Typically the more channels you are seen in results in more credibility. And, a higher frequency leads to more conversions. But a word of caution, too much frequency will damage your brand.
Plan the ideal journeys of each customer and prospect segment. Consider the relationship each has with your business and how that might change their expectations. Plan when and how to deliver value to each segment differently. What’s the right cadence for each segment? What are the right channels? Do what is genuine and authentic. It should be relevant while demonstrating how you are different. Build your desired perception as you create awareness at each touch point. Do what will grow esteem and loyalty toward your brand, and avoid or stop anything you think might damage your brand.
Consider integrating these five trends into your 2019 marketing plan to bring long-term growth to your organization.
Written by: Kyle Romaniuk
FASTCHECK specializes in providing mobile and in office cost-effective fingerprint based Criminal Background Checks to address the clear and ever-growing security needs of the private, public and government sectors.
We sat down with FASTCHECK's president, Neil Murray, for a Q&A. Scroll down for more!
1. What does your business do?
We are an RCMP accredited fingerprinting business looking after all non-criminal fingerprinting some examples include:
2. How many years have you been in business?
FASTCHECK has been in business for 4 years, it is an operating arm of NRM Telecom Solutions Inc., in business for 12 years.
3. What sets your organization apart from others in your industry?
Our relationship with our clients. We work hard to always meet their needs through our flexibility and mobile services.
4. What's your favourite thing to do (or place to visit) in Winnipeg?
Spending time with my grandchildren and children! Always an adventure whether I’m taking them to the zoo, hockey, swimming, fishing, etc. – Winnipeg has so much to explore! And, let’s not forget the JETS! Love watching and attending their games!
What question are you asked most frequently by clients and prospects?
Are you RCMP accredited?
Why did you join The Winnipeg Chamber? As someone doing business in Winnipeg, how can we help you?
The opportunity to network with other businesses located in and around Winnipeg, with the chance to expose our business to clients that may need our services or us theirs.
What's your best piece of business advice?
My best piece of business advice is to be open, honest and transparent in all business dealings involving yourself in and outside of the workplace.
What's your best business success story?
Our best business success story is not just one! It’s our success in building relationships one person and one business at a time! We have enjoyed meeting so many new people along the way whether they come to our office or we attend their office, everyone has a unique story to tell and we are honoured they choose us to share it with.
1) What does your business do?
We specialize in brow threading by creating the ultimate beauty in your brows & giving your skin a flawless look by using professional high quality make up products. Our company just launched our very own organic skin care line called Bellanika manufactured in Canada, cruelty free and packaged in recycled containers. We also have our very own professional high quality make up line called Bellaneesha.
2) How many years have you been in business?
We have been in the beauty industry for over 20 years. We started with Sahara Hair, Nails & Beauty, then Sahara Oasis Spa and now Fashion Brows located in all the major malls in Winnipeg.
3) What sets your organization apart from others in your industry?
We were the first to introduce eyebrow threading in Winnipeg. Our reputation is built on our amazing quality of work and excellent customer service.
4) What’s your favourite thing to do (or place to visit) in Winnipeg?
I enjoy being outside surrounded by nature, going to different parks and viewing beautiful scenery in Winnipeg.
5) Why did you join The Winnipeg Chamber?
I joined Winnipeg Chamber of Commerce to connect with other business members, share ideas and gain exposure for Fashion Brows.
6) What's your best piece of business advice?
If you work hard and love what you do, success will come to you. Chasing money or success doesn’t guarantee anything, but if you are passionate about what you are doing you will be successful.
7) What's your best business success story?
I started my business from home as a new mom and decided to expand to a store once I started getting more clients. One location turned into 7 in the next ten years. I take pride in my stores and fully invest in every step of the way- from construction to design and merchandise. Now coming up with my own skin care and make up line is a dream come true.
8) Any other tidbits that you’d like to share?
Along with my business I am actively involved in the community and volunteer and organizing multiple events. I received a certificate of recognition in 2017 for outstanding contribution to the community in Winnipeg. I also served as a chair person for Punjab pavilion Folkorama, board of directors for Punjab Cultural Centre, radio & tv host, was a jury member for South Asian beauty pageant in Toronto, and am founder of Miss & Mrs Punjaban Winnipeg.
To help get ready for our November Luncheon, How Lyft can Drive Winnipeg's Economy, we asked Joseph Okpaku, VP of Government Relations 5 questions. Scroll down to find out what Lyft's all about.
How have you seen Lyft change cities?
Lyft was founded with the mission of making car ownership optional. To date, 250,000 Lyft passengers reported giving up their cars and we estimate that number will reach 1 million by the end of 2019. But Lyft’s impact goes beyond taking cars off the road. Consider this: 88 percent of passengers tell us they choose Lyft after drinking alcohol and 72 percent say they go out more or stay out longer because of Lyft — leading to safer roads and a stronger economy locally. In fact, Lyft resulted in $2 billion of additional spending at local businesses and services in 2017.
What differentiates Lyft from other ride sharing apps?
Lyft stands apart for several reasons. We were the first to offer driver tips ($350M in tips earned by drivers to date). Passengers can select various local and national or global charities to round up and donate their ride fare to. And all of Lyft’s rides and operations are now carbon-neutral.
Can you tell us a little bit about how Lyft encourages ‘shared rides’?
Currently, 30 percent of Lyft rides are shared and we have set a goal to raise that to 50 percent by the end of 2020. At first, many people thought that shared rides would never catch on, but we now believe we can reach this ambitious goal as more and more passengers discover the cost savings associated with sharing — especially as we make shared rides available in more cities.
Currently Lyft operates in one Canadian province, how are your expansion plans unfolding?
Lyft may be new to Canada, but Lyft isn’t new to Canadians. Many have experienced Lyft while visiting the US and as we look to expand in Canada we are taking advantage of the opportunity to introduce ourselves to more Canadians and explain how Lyft can be beneficial in their communities. We are making progress with governments and hope to be available in Manitoba and other provinces soon.
How do you plan to get around in Winnipeg?
I’ll use the most convenient and cost effective means of transportation available.